Of course, Hi, Comfort T300 has an integrated gateway so it is ready to connect to the Hi, Comfort App.

Yes, Hi, Comfort T300 manages heating and cooling in a similar way. And so does the Hi, Comfort App.

No, the Hi Comfort T200 accessory is only necessary when the heating/cooling system includes multiple zones with local control.

Yes, Hi, Comfort T300 is capable of interfacing with both electric and gas systems.

Of course, the menu trees and icons of Hi, Comfort T300 have been designed to be as self-explanatory and understandable as possible.

To reduce the use of paper and the environmental impact, there is only a mini-guide inside the box. The complete manual will be downloadable at www.hi-comfort.com/t300

The App allows you to monitor the operation of the boiler, not directly the cubic meters of gas consumed. Consumption is related to your usage habits and from your type of home. By optimizing the operation of your boiler (such as turning it off when you are away from home), you can reduce gas waste and thus optimise your consumption.

This issue is almost always related to the WiFi signal.
What to do:

1. Move the modem/router closer.
2. Restart the router.
3. Use a WiFi repeater.
4. Check that the 2.4 GHz network is active.

No. Setup only works with the 2.4 GHz network.
Important:

1. Temporarily disable the 5 GHz network.
2. Turn off any WiFi repeaters or Mesh systems.

The most common causes are:

1. The 5 GHz network is still active.
2. Incorrect WiFi password.
3. WiFi repeaters turned on.
4. WiFi Box too far from the router.

During setup, the device must be placed next to the modem.

This is normal: the WIFIBOX network does not have Internet access.
You should:

1. Ignore the "No Internet connection" message.
2. Not switch networks.
3. If prompted, select "Always".

It is essential to stay connected to the WIFIBOX network until the procedure is complete.

Check:

1. Your Internet connection.
2. That your email and password are correct.
3. That the app is up to date.
4. Restart your smartphone.

If necessary:

1. Clear the app's cache and data.

The device needs to be reconfigured.
Procedure:

1. Go to Device Management.
2. Select WiFi Box.
3. Click the gear icon.
4. Select Change WiFi Network.
5. Follow the guided procedure.

The WiFi Box is not connected to the Internet.
Check:

1. Router is powered on.
2. Internet connection is working.
3. WiFi signal is sufficient.

It indicates a communication problem between the thermostat and the boiler.
What to do:

1. Disconnect and reconnect the power supply.
2. Check the electrical connections.

If the problem persists, contact customer support.

Possible cause:

• The thermostat is not assigned to a room.

Solution:

1. Go to Device Management.
2. Add the T100 thermostat.
3. Assign it to a room.
4. Wait for synchronization.

Main causes:

1. 5 GHz network active.
2. Incorrect password.
3. Repeaters turned on.
4. Device too far from the router.

Solution:

1. Repeat the setup procedure correctly.

This is normal because the network does not have Internet access.
What to do:

1. Ignore the warnings.
2. Do not switch networks.
3. If prompted, select "Always".

Automatically lowers the temperature when you are away from home, allowing you to save energy.

Temporarily maintains the comfort temperature until midnight, overriding the scheduled program.

About 5 °C (adjustable value).
It prevents the system from freezing.

Yes:

1. Directly from the thermostat.
2. Via the HiComfort app.

The value is changed in preset increments.

Possible causes:

1. Incorrect thermostat position.
2. Nearby drafts or heat sources.
3. Calibration may be needed.

The temperature sensor can be calibrated.

You can check this:

1. Via the RF icon on the display (T100/T200).
2. By checking the signal level in the settings.

If the signal is weak, communication problems may occur.

It depends on the model:

1. Up to 300 meters in open field (T200 - T300).
2. Shorter in real-world environments due to walls and obstacles.

Yes, in the presence of:

1. Excessive distance.
2. Structural obstacles.
3. Radio interference.

In these cases, errors may appear or connection indicators may be missing.

1. T200: about 15 months.
2. T100: about 18 months.

Actual battery life depends on usage conditions.

1. The system may stop sending heat requests.
2. The WiFi Box may switch to OFF status (depending on the configuration).

1. About 1.5 m above the floor.
2. Away from:
• heat sources;
• drafts;
• direct sunlight.

This ensures an accurate temperature reading.

Yes, if the system supports it.
In this case:

1. The operating logic is reversed, and the system manages cooling instead of heating.

Yes.

1. Multiple zones can be managed with additional devices.
2. Each zone can have its own dedicated thermostat.

Yes, but:

1. App control is not available.
2. The system works exclusively as a local thermostat.

1. ON/OFF: turns the boiler on or off via a dry contact.
2. OTBus: enables advanced communication between the thermostat and the boiler, with more features and more precise control.